If you entered the URL manually please check your spelling and try again. T02:11:41.502988+00:00 hipchat coral-1: /#REQmWDwCq WARN: Sending API error: 404 - The requested URL was not found on the server. It’s a good way to prevent things from slipping through the cracks.T02:11:41.502474+00:00 hipchat coral-1: /#REQmWDwCq => New API request: #630, uri=/, method=HEAD, from=127.0.0.1, job_handle=none It lets you streamline specific inquires to others, add private notes about the client/case, keep track of previous history with people and more. It’s basically a way for any team of two or more people to share the same inbox and delegate to the appropriate departments. Help Scout is awesome tool for keeping our team on the same page. It keeps a lot of noise out of our inboxes. We use Adium for Mac to keep it tied to together. It works inside of Gmail and Google Plus, but it also works with any Jabber-compatible client. We use Google Hangouts for our real-time communication. We use email for things that don’t require an immediate response. Back-and-forth email is greatly reduced when everyone can easily stay abreast of the progress of the entire team. It’s easy to use, and best of all, it’s free in comparison to HipChat or other instant messaging apps.Īll team members send a complete list of what they worked on that day to iDoneThis. The software then compiles these lists and sends a report out to the entire team the next morning. Every employee has a copy of Skype, and we set up chat groups divided into departments, so any employee can send a message to an individual employee or to a department.Įveryone knows Skype. Skype is great for sending messages that need to be known immediately, but don’t need the formality of checking your email. Chat is always faster and more actionable than email. By engaging in chat rooms and one-on-one chats, we are able to keep conversations out of email. HipChat is the best enterprise chat client out there. For other communications, Atlassian has a great line of products I’m very partial to - namely JIRA and HipChat. The integration with both into Gmail is also superb. In my opinion, internal emails are handled wonderfully by Gmail. We really like the “like” feature in Yammer - every “like” saves an email. Yammer is for non-urgent business communications such as social events and other announcements. We share notes and messages via Evernote, and it dramatically reduces the need to send attachments. It keeps us on the same page and reminds us why we made past decisions. This way all our communication is public and searchable. Instead of sending emails to the team, everyone makes posts to the blog. P2 is a great WordPress theme that we use for internal communication. You can also apply email notifications that go out to your team members if something important is updated.Ī lot can get lost in back-and-forth emails, so it’s nice to have a good project management system such as Basecamp to organize everything. My daily digest email gives me a great overview of the moving parts, and it zeros in on what needs to be done without having to read 100 emails.īasecamp’s platform is rather intuitive, and it allows you to keep all the necessary documents and team communications in one place for each project. Instead of looping everyone in on discussions, we can keep emails to a minimum. We’ve been testing out Redbooth, and we really like the way notifications work on projects. It also supports file sharing, so we can share ideas and screen shots easily when communicating ideas remotely. We find that it drastically cuts down on internal emails, and it often gets an answer back in seconds instead of minutes or hours. It works as both a private messaging app and a group discussion solution.
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